Last Updated:
This policy covers chicagoknobandtube.com, operated by Chicago Knob and Tube. It explains what happens to the details you send and what the site does in your browser. Questions go to office@chicagoknobandtube.com.
What a form collects
When you send an estimate request or a worksheet request, the form sends your first and last name, phone number and email address; your ZIP code and property city; the type of work you choose and the message you write; the page you sent the form from and the kind of form it was; and a general traffic source category, such as "Google Organic", "Referral" or "Direct", worked out from the link that brought you to the site. Search terms are not collected. The form also has a hidden field that people never see. It is used only to spot automated spam.
Where it goes
The form sends your details to a Cloudflare Pages Function on this site, which passes them to the customer relationship management system Chicago Knob and Tube uses to keep track of requests. Your browser does not send them anywhere else. The details are used to answer your request, arrange an assessment and estimate, and carry out work you ask for. Because the electrical work is carried out by licensed and insured contractors, your request is shared with the contractor who would do the job.
Spam protection
When you start filling in a form, the site loads Cloudflare Turnstile, which checks that the request comes from a person and not an automated script. Turnstile processes information about your browser and connection for that check, under Cloudflare's Turnstile privacy addendum.
Analytics
The site uses Cloudflare Web Analytics to count page views and measure how quickly pages load. It works without cookies and does not follow you to other sites. See Cloudflare's privacy policy.
What the site stores in your browser
The site keeps the traffic source category in your browser's session storage for the length of your visit, so a form you send later in the same visit carries it. Session storage is cleared when you close the tab. The site sets no cookies of its own. The cost estimator and the project assessment run in your browser, and your answers stay on your device unless you send them with a form.
Calls and email
If you call or email, Chicago Knob and Tube receives your phone number or email address and what you say, and uses them in the same way as a form request.
Your requests
To ask what details are held about you, to correct them or to have them deleted, email office@chicagoknobandtube.com from the address you used, or say which phone number you used.
Other sites
Links to agencies such as the City of Chicago Department of Buildings or a suburban building department lead to sites with their own privacy policies.
Changes to this policy
When this policy changes, the updated date at the top changes with it.